Refund Policy
Last updated: January 2026
1. Course Enrollment Refunds
Refund requests for course enrollments must be submitted within 7 days of the enrollment date. The following conditions apply:
- Full refund if cancelled before the course start date
- 75% refund if cancelled within the first week of the course
- 50% refund if cancelled within the first two weeks of the course
- No refund after two weeks of course commencement
2. Study Permit & Visa Assistance
Refunds for study permit and visa assistance services are subject to the following terms:
- Full refund if the application has not been submitted to the authorities
- 50% refund if the application has been submitted but no decision has been made
- No refund once a decision (approval or rejection) has been communicated
- Service fees for document preparation are non-refundable once processing begins
3. Online Course Refunds
Online course enrollments may be refunded within 3 days of purchase, provided that no more than 20% of the course content has been accessed. Once more than 20% of content has been accessed, no refund will be issued.
4. Corporate Training
Corporate training program refunds are handled on a case-by-case basis as per the individual corporate agreement. Please refer to your corporate contract for specific terms.
5. Refund Process
To request a refund:
- Submit a written refund request via email or in person
- Include your enrollment ID and reason for the refund request
- Refunds will be processed within 10-15 business days of approval
- Refunds will be credited to the original payment method
6. Exceptions
No refunds will be issued for materials purchased separately (textbooks, workbooks, stationery), registration fees, or examination fees paid to external bodies (JLPT, etc.).
7. Contact Us
For refund requests or questions, please contact us:
Nihongozu Japanese Language Institute
2nd Floor SCO No.44B, Omaxe World Street, Sector-79, Faridabad, Haryana 121004
Phone: +91 8448121213
Email: E-learning@nihongozu.co.in